Price:
Providing good customer service is like producing a good show. Center Stage Service uses the analogy of a stage performance to present customer service elements. The Director in Center Stage Service is anyone with responsibility for supervising or managing customer service. Director’s Cut unfolds in six Acts: Script, Stage, Rehearse, Review, Rewrite, and Recover. Each act covers the things needed for excellent customer service and helps you apply the learning in playbook action steps such as the stage review. The time to complete this playbook depends heavily on the complexity of your work environment (estimate 3-6 hours).
Problems it will solve.
- Customers are filing complaints and not coming back!
- Employees don't feel they can make decisions and ask supervisors to make every decision.
- Our employee turnover is too high.
