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Customer service skills are highly prized in the business world but providing good customer service can be challenging. Center Stage Service is for anyone who wants to improve their customer service skills. In Center Stage Service Actor's Edition, you are the actor and the customer is the audience. This Playbook covers not just the important things you need to do to make customers happy (like being courteous), but also describes how to prepare what needs to happen to prepare you to provide good service. and what you can do to help improve your performance and help the business. The Playbook has six Acts: Script, Stage, Rehearse, Review, Rewrite, Recover. Every act gives you information and helps you apply the information to your work situation.
Problems it will solve.
Improving your customer service skills can help your career. If you have these challenges, maybe improving your customer service skills will help.
- I get poor performance reviews.
- I keep getting skipped for promotions.
Other Playbook Recommendations
Center Stage Service - Director's Cut
If your business has customer service issues and you are ready to step into leadership to fix those, then want to supervise, then Director's Cut may be the Playbook for you. Instead of helping people who are performing customer service improve, Director's Cut is for supervisors and managers who are responsible for writing, overseeing, implementing customer service process and employee training.
